Privacy Policy

M & Co. Cleaning Ltd (“we”, “us”, “our”) is the data controller responsible for your personal information.

We are a private limited company registered in England and Wales:

• Company name: M & Co. Cleaning Ltd
• Company number: 16818402
• Registered office: Suite A, 82 James Carter Road, Mildenhall, IP28 7DE

You can contact us about your data at:

• Email: michelle@mandcocleaning.co.uk
• Phone: 07701 347358
• Website: www.mandcocleaningltd.com

We collect the following personal data when you complete our contact / quote request form:

• Full name
• Email address
• Phone number (optional)
• Service required
• Your message

We do not collect any special category data (health, financial, etc.).

We use your personal data solely to:

• Respond to your enquiry
• Provide you with a quote for our cleaning services
• Follow up on your request if you ask us to

Our lawful basis for processing is legitimate interests — specifically, responding to business enquiries sent to us voluntarily.

We will never use your data for unsolicited marketing or share it with third parties for commercial purposes.

We retain enquiry data for up to 2 years from the date of your message. After this period your data is securely deleted. If we enter into a contract with you, we may keep relevant records for up to 6 years in line with our legal obligations.

Your enquiry data is transmitted to us via Resend (resend.com), an email delivery service. Resend processes your data solely to deliver your message to our inbox and does not use it for any other purpose.

We do not sell, rent or share your personal data with any other third parties.

We do not use any analytics, advertising or tracking cookies of our own.

This website embeds videos from Instagram (operated by Meta Platforms Ireland Limited). If you accept cookies, Instagram’s embed code may set third-party cookies on your device to track activity across websites. These cookies are controlled by Meta, not by us.

When you first visit our website, we ask for your consent before loading any Instagram embeds. You can:

• Accept cookies — Instagram Reels will load on the page
• Reject cookies — No cookies will be set; you can still view our videos directly on Instagram

You can withdraw your consent at any time by clearing your browser’s local storage or cookies for this site.

For more information on how Meta uses data, see their privacy policy at facebook.com/privacy/policy.

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct any inaccurate data
• Erasure — ask us to delete your personal data
• Restriction — ask us to restrict how we process your data
• Objection — object to our processing of your data
• Data portability — receive your data in a portable format

To exercise any of these rights, please contact us at michelle@mandcocleaning.co.uk. We will respond within one month.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK’s data protection regulator:

Information Commissioner’s Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113

We would, however, appreciate the opportunity to address your concerns before you contact the ICO — please get in touch with us first.

We may update this privacy policy from time to time. The most recent version will always be available at this page. We will update the “last updated” date at the top when changes are made.